Support & maintenance
AVI-SPL’s global remote support teams set the standard in digital workplace AV and UC services and support.
Combined with our extensive global network of technicians, our ability to provide service anytime, anywhere on the globe is unmatched. Support includes:
- Manufacturer warranty support
- Unlimited 24/7 help desk, available every day
- Local repair and service dispatch
- Preventative maintenance contracts
- Service level agreements
Introducing
Enterprise Maintenance
One subscription. Fixed pricing. Global AV/UC support.
Scalable 24/7 global technical support and maintenance for all of your audio-visual and unified collaboration spaces.
Why choose AVI-SPL support?
95% customer
satisfaction rating and 75 NPS score
ITIL certified
support team
24/7 support
from four Global Service Operations Centers
850+ on-site
employees
support Fortune 500 companies
60+ offices
around the world
24/7 support from global remote support teams
We deliver live help desk support 24/7, every day.
AVI-SPL has global support teams in the U.S., Canada, Mexico, London, Germany, India, and Hong Kong.
With distributed technicians around the world, we understand local intricacies and methods.
Support options
AVI-SPL offers both on-site resources and remote technical support services. Service level agreements are available in several tiers, with a variety of additional add-on “plus” options you can tailor to your specific needs. AVI-SPL can support the full spectrum of AV and UC technology in your collaboration ecosystem. Options include:
Enhanced support
Our Enhanced services give you an extra level of remote responsiveness and support with:
- Unlimited remote help desk support – available globally 24/7 every day
- Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
- Software and firmware updates managed remotely for covered assets
Elite support
Our Elite services give you an extra level of onsite responsiveness and support with:
- Unlimited onsite support M-F, 8am-5pm*
- Unlimited remote help desk support – available globally 24/7 everyday
- Facilitation of manufacturer repair or replacement programs – let us navigate your warranty terms
- Software and firmware updates managed remotely for covered assets
Enterprise maintenance
Enterprise Maintenance is a subscription service that provides 24/7 technical support for audio-visual and unified collaboration spaces that simplifies management, reduces cost of ownership, and delivers world-class support. It includes:
- 24/7 support from certified technicians
- Support for over 700 manufacturer technologies
- Fixed price subscription regardless of technology deployed
- Automatic support for in-room technology changes
- Service portability to new rooms/room locations
- Flexible subscription options for remote or on-site support
- Room subscriptions of 25, 100, and 250 rooms are available
- 1 and 3-year term options
We partner with leading collaboration providers
