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Legacy voice system supportMigrating voice solutions to the cloudCloud-based contact centersUpgrading existing cloud calling systemsAs a service options24/7 help desk or managed services

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Cloud calling and contact centers

Elevate customer experience and employee engagement

Add cloud calling to your unified communications and contact center platforms to simplify team collaboration, support your mobile workforce, and elevate the customer experience.

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Improve employee experience

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Elevate the customer experience

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Reduce hardware and maintenance costs

Improve employee experience

Hybrid and remote work drive demand for flexible voice solutions with mobile access anytime, anywhere. Cloud calling allows seamless communication across devices and locations no matter where employees work.

Elevate the customer experience

Cloud-based contact centers are powerful communications hubs that give agents the power to elevate the customer experience from their desktops. A hosted call center enables teams to accommodate customer communication preferences and resolve inquiries quickly.

Reduce hardware and maintenance costs

Migrating to a cloud-calling solution uses fewer on-site servers and other hardware. You can save money with lower on-site operations and maintenance costs.

voice calls

hybrid video meetings

file sharing

presence

in-app messaging

web chat

self-service

One user interface powers collaboration and service

Voice calls, hybrid video meetings, file sharing, presence, in-app messaging, web chat, SMS, self-service, IVR, virtual agents, AI.

Talk to us about cloud calling

voice calls

hybrid video meetings

file sharing

presence

in-app messaging

web chat

self-service

Voice cloud migration and consulting

Our experienced teams with combined decades of voice engineering experience can integrate calling solutions into your existing UC environment or help you choose the best solutions for your needs.

Voice cloud migration and consulting

Our experienced teams with combined decades of voice engineering experience can integrate calling solutions into your existing UC environment or help you choose the best solutions for your needs.

Expert voice deployment and UC integration

AVI-SPL’s cloud migration services team will design, deploy, and support any type of calling solution. We’ll also look for ways to save money, including consolidating voice contracts from different vendors.

Legacy systems and cloud-readiness

Not ready to move fully into the cloud? AVI-SPL can support the voice systems you have in place and help you plan for cloud readiness. We fully support on-premises, cloud-based, and hybrid voice environments.

Vendor-agnostic solutions

AVI-SPL works with the leading cloud calling providers. Our teams are ready to work with your partner of choice or help you decide which provider is right for you. We deliver future-ready solutions designed to accommodate business growth.

Cloud calling licenses and hardware

We are your single source for hardware such as Microsoft Teams Phones, Zoom Phones, headsets, and handsets. We also manage your unified communications licenses, including voice license, upgrades, and renewals.

Cloud calling licenses and hardware

Managed services

Take the burden of day-to-day system management and support off your IT team’s shoulders. We offer managed services including proactive monitoring and management, comprehensive reporting, and expert maintenance and support options to ensure system reliability.

Flexible subscription plans with voice calling

Unified Communications
as a Service

Unified Communications as a Service (UCaaS) delivers your UC platform via a cloud-based subscription program. Adding voice calling to UCaaS powers your hybrid workplace by enabling seamless real-time communication and collaboration among remote and in-office employees, from anywhere at any time.

Explore UCaaS solutions

Contact Center
as a Service

Expand cloud-calling to your contact center. CCaaS gives your customer service teams a single cloud-based app to communicate with customers and each other. Subscription plans offer flexibility, predictable costs, and scalability.

More CCaaS benefits