Enterprise managed services
Gain control over your AV, UC, and digital signage investments
Let our certified experts support and manage your workplace technology
AVI-SPL’s Enterprise Managed Services cover audio-visual (AV), digital signage, and unified communications (UC) technology throughout your modern workplace, in rooms, and in the cloud.
- Our teams provide you peace of mind with certified experts supporting your technology 24/7.
- Onsite services for repair, asset audit, and preventative maintenance visits (PMV) are included in over 60 countries.
- AVI-SPL’s Global Help Desk operates on a 24/7 basis with technical support staff located around the globe.
Enterprise managed services benefits
Ease the burden on
your IT teams
Improve reliability
and user experience
Accelerate the return on your
AV and UC investments
Key Service Highlights
Extensive coverage: Encompasses all AV, digital signage, and UC technology, including advanced support for devices, on-premises infrastructure, and cloud platforms.
Global reach: Provides unparalleled worldwide coverage, with 24/7 remote support from AVI-SPL’s Global Help Desk and local onsite support when needed in more than 60 countries.
Simple deployment: With fixed per-room pricing (or per-player for digital signage), the service is simple to procure and scale, providing flexibility and cost-effectiveness for businesses of all sizes.
Comprehensive support: AVI-SPL takes on the responsibility for the support and management of your technology, applying ITIL management best practices, certified technicians, and best-in-class industry applications to ensure optimal performance and end-user experience.
The service also seamlessly integrates with third-party calendaring, ticketing, and manufacturer cloud solutions.
Complete lifecycle solutions
AVI-SPL’s Enterprise Managed Services is an end-to-end solution providing expert care for your organization’s entire visual communication environment. We focus on key areas throughout your solutions lifecycle.
- Asset Inventory Service
- Device Monitoring
- Configuration Management
- Incident Management
- Problem Management
- Preventive Maintenance
- Service Reporting
- Service Management
We apply ITIL management best practices, certified technicians, and best-in-class industry applications to monitor, manage, and analyze performance. Our team helps you transform environments into simple, scalable, supportable, and secure business communication solutions.
Available service options
We also offer optional add-ons to customize your managed services experience and suit your business needs.
- Additional Rooms
- Additional Cloud Administration
- Infrastructure Management
- Crestron XiO Cloud Integration
- Office 365 Integration
- ServiceNow Integration
- Private Cloud
Multi-cloud management
We will expertly and efficiently provision, monitor, and manage your multi-cloud environment to save you cost and improve your tech reliability.
- Room and user provisioning
- License management
- Firmware updates
- Application upgrades
- Automated update policies
-
Device settings
-
Configuration settings
-
Global rules
-
Access control
Advanced features
- AI-enabled self-healing
- Upgrade ring management
- Program inventory database
- Usage, call quality, and platform reporting
We partner with leading collaboration providers
and leading digital signage providers
