Contact center as a service (CCaaS)
Upgrade your customer experience with Cloud CallingÂ
Cloud-Based Contact Center as a Service (CCaaS) options integrate your call center with your unified communications platform. You’ll give your customer service agents robust communications options from their desktops.Â
CCaaS benefits and tools
- Automatic call distribution (ACD) for routing incoming calls
- Interactive voice response (IVR) systems for self-service optionsÂ
- Computer telephony integration (CTI) for integrating phone systems with other appsÂ
- Call recording and archivingÂ
- Integrated email and CRM solutionsÂ
- Workforce management toolsÂ
- Analytics and reportingÂ
- Disaster recovery redundant data backup
voice calls
hybrid video meetings
file sharing
presence
in-app messaging
web chat
self-service
Ease of use and flexibility to support customer preferences
With CCaaS, support teams have a variety of communication tools at their fingertips. You can let your customers decide how they want support staff to contact them. Accommodating customer preferences delivers personalized interactions and builds stronger customer relationships. You’ll drive customer loyalty and employee retention.Â
Voice calls, hybrid video meetings, file sharing, presence, in-app messaging, web chat, SMS, self-service, IVR, virtual agents, AI.Â
voice calls
hybrid video meetings
file sharing
presence
in-app messaging
web chat
self-service
CRM integration
Ensure agents can access customer data quickly by integrating your existing CRM software into your CCaaS solution. You’ll enable better interactions with customers and boost satisfaction and retention. Many CCaaS platforms offer native Salesforce integration.
Immediate access to subject matter expertsÂ
Cost savings
Migrating to a cloud solution uses fewer on-site servers and other devices. You can save money with lower hardware and maintenance costs.Â
Scalability
Contact centers have busy times and slow times. With CaaS, you can easily scale the number of available agents based on the call volume. You’ll ensure that customers receive timely assistance, prevent long wait times, and improve overall satisfaction. In addition, you won’t have agents on call with nothing to do, which saves money too.Â
Analytics and customer insights
CCaaS provides advanced on-demand analytics and reporting capabilities, which can help you better understand customer behavior and preferences. You’ll easily see areas where your support teams excel, and where they can improve service and response times. Â
Contact center cloud migration
Migrating your contact center to the cloud can be complex, and there are security considerations. However, AVI-SPL’s experienced systems designers and engineers are here to assist you every step of the way. We’ll help you find the best contact center cloud solution for your needs.Â
Private Cloud
space on a server that is dedicated to you
Public Cloud
rented space on a shared server Â
Hybrid Cloud
a mix of public and private cloud
The AVI-SPL team is ready to help you migrate your UC platform to the cloud now. Â
Managed services
Managed services
We work with these leading cloud calling providers and more.
Our teams will deploy the voice solution of your choice or help you choose which provider is best for your needs. We work with most voice providers.Â
We work with these leading cloud calling providers and more.
Our teams will deploy the voice solution of your choice or help you choose which provider is best for your needs. We work with most voice providers.Â
Licenses and hardware
AVI-SPL is your one-stop source for all UCaaS related hardware such as Microsoft Teams Phones, Zoom Phones, headsets, and handsets. We also manage your unified communications platform licenses, including any changes or renewals.
Licenses and hardware
We are your single source for hardware such as Microsoft Teams Phones, Zoom Phones, headsets, and handsets. We also manage your unified communications licenses, including voice license, upgrades, and renewals.
Contact our voice team to get started today
